Friday, July 31, 2009

Better Business Bureau Fails to Resolve Sony Vaio Warranty Problem

Just got this letter today:
Better Business Bureau, Inc
844 S. 4th Street
Louisville, KY 40203-2186
Phone: (502)583-6546 | Fax: (502)589-9940

Dear Laurence Jarvik :

This message is in regard to your complaint submitted on 7/20/2009 4:27:06 PM against Service Net Solutions, LLC. Your complaint was assigned ID 7935383. As you know, the Bureau contacted the business regarding this matter and obtained a response outlining the firm's position. The BBB regrets that in this case our efforts have not been successful in resolving the matter to your satisfaction.

The Bureau offers mediation and arbitration programs to assist customers and businesses with unresolved marketplace disputes. Mediation or arbitration are less expensive and time consuming than legal action, and will result in a fair and impartial solution. Do not hesitate to call the Bureau to obtain more information about the BBB's arbitration or mediation programs if you feel this could assist you in resolving this matter.

Although the Bureau's conciliation process was unable to resolve this matter to your satisfaction, I assure you that contacting the BBB has helped our effort to create a positive, customer-oriented business environment for our community. Your use of the BBB's services enables the Bureau to track customer service problems, identify patterns of customer complaints, and provide valuable business reliability information to potential customers who contact the Bureau.

Please feel free to contact us with any further questions.

Dorothy Meschede
Dispute Resolution Director
Better Business Bureau, Inc.
Well, I certainly won't buy a Sony Vaio Warranty the very least..."caveat emptor."