I just spent 30-40 minutes on the phone with Network Solutions (based in PA), complaining about their removal of the fitnathemovie.com website.Here's an excerpt from the Network Solutions acceptable use policy:
Ultimately, I was only able to get as high as a woman named Shannon, the Assistant to the Executive Officer (his name is Roy Dunbar), who gave me a polite brush off, without actually answering any of my questions.
But I was making her very uncomfortable...I could actually hear her blanching over the phone!
I explained why I was contacting her (she was already aware of Fitna), and when I was done explaining my gripe (forcefully), she asked me if I had any specific questions for her.
So I asked her some specific questions, and informed her they were for an article I was writing for a popular conservative blog...where upon her voice became even gloomier:
1. "Why did you remove a website for TOS violations when there was nothing but a parking page with the text "Coming Soon", and a photo of the Quran?"
She directed my attention to the notice on the page, saying "It is what it is."
2. "Why is an American based company willing to practice preemptive censorship, when there has not yet been any violation?"
Again, she had no answer.
3. "Is it Network Solutions' common practice to remove websites on the day prior to their launch, after months of work have gone into promoting those websites?"
She said she was not aware of such a practice, but she could forward my question upward.
4. I informed her I was in the process of building a new, massive website (true), and that I had planned to host with Network Solutions prior to this debacle (not true).
I asked her why American companies should give Network Solutions their business, when her company has demonstrated their willingness to ruin their customers' livelihoods for the sake of political correctness, and their own bottom line?
She just sort of sputtered, told me she understood my point, and assured me she'd look into it.
5. I asked her why an American based hosting company is more concerned about disgruntled Muslims than protecting free speech on the Internet?
6. I asked her for contact information for her boss, Roy Dunbar (CEO of Network Solutions), as she was unable to provide me with answers to my questions, and she declined, stating she could not allow every complaint to go directly to him, because he was a busy man.
I informed her I too am a busy man, and that I had just wasted more than a half hour of my time, being shuffled from person to person, trying to get answers she was ultimately unwilling or unable to provide.
I informed her I knew she was not personally responsible for this debacle (I had been pretty tough on her), and I apologized for what I was going to have to do.
I explained that, unlike radical Muslims, law abiding citizens did not have the option of issuing threats or becoming violent, thus our only recourse is to become such a pain in the ass that companies such as Network Solutions find offending Muslims preferable to the time and resources wasted dealing with us.
I told her I would be posting the gist of our conversation online, at a popular site, and that she was in for a bad week. I really hope I'm right.
Roy Dunbar, CEO
10 Azalea Drive
Drums, PA 18222
I. You agree to comply with all applicable local, state, national and international laws and regulations regarding use of all services delivered by Network Solutions. The following are prohibited uses of our services:More internet censorship, reported by Jihadwatch.org, here.
Transmission, distribution, uploading, posting or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, libelous, unlawful, harassing, abusive, threatening, harmful, vulgar, constitutes an illegal threat, violates export control laws, hate propaganda, fraudulent material or fraudulent activity, invasive of privacy or publicity rights, profane, indecent or otherwise objectionable material of any kind or nature. You may not transmit, distribute, or store material that contains a virus, "Trojan Horse," corrupted data, or any software or information to promote or utilize software or any of Network Solutions services to deliver unsolicited e-mail. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, gives rise to civil liability or otherwise violates any applicable local, state, national or international law or regulation.
UPDATE: Jawareport says it demanded Network Solutions stop hosting Hezbollah websites, and Network Solutions agreed to take them down.
A commenter at Jawa noted that Network Solutions was providing services to Hizballah, a specially designated terrorist group. They were providing DNS services. Domain name services are how your computer finds the IP address of the server where a website is located. It is unlawful for US companies to provide services.Will the Bush administration now prosecute Network Solutions for aiding a terrorist organization? I wouldn't hold my breath...
This AM Robert Spencer and Allahpundit also posted the DNS information for Hizbollah. Our own Jawa co-blogger Kafir also posted his interaction with Network solutions here.
Soon the complaints to Network Solutions about Hizbollah's websites resulted in Network Solutions suspending DNS services to Hizbollah.org